Shipping, Returns & Refunds

Shipping

We aim to dispatch all orders within 3-5 working days. All orders are currently shipped using Royal Mail. UK orders will be shipped 2nd Class and international orders are shipped using International Standard Shipping. Please allow up to 10 working days for your items to arrive. Please note some products may be shipped separately due to size. 


Customs and import taxes

Buyers are responsible for any import VAT, taxes & fees that may apply. Unfortunately I cannot be responsible for delays due to customs.



Cancellations

If you would like to cancel your order send us an email at lissandbelle@outlook.com and we will let you know if the order can be cancelled. If it is too late to cancel the order please refer to the returns policy below.



 
Returns & Refunds
  • At Liss & Belle, we understand that sometimes the item isn't quite right and you might want to return it back to us.
  • Requests for a refund must be emailed to us at lissandbelle@outlook.com with your order details, name and reason for return.
  • Items must be returned within 14 days of receipt.
  • If 14 days have passed by then unfortunately we cannot offer a refund or exchange.
  • If an item is faulty, please provide us with the full details.
  • All items must be returned unused and in the condition you received it in.
  • As the customer, you are responsible for paying for your own postage costs for returning your items.
  • Original postage costs of any unwanted items are non-refundable.
  • Once we have received your item, you will receive an email and we will refund the amount you paid using your original payment method within 10 days (this will exclude postage costs).